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THIS POSITION WILL BE REMOTE IN THE US.
The Sales Order Administrator will be responsible for order processing, invoicing, and customer support. You will have a strong understanding of Signals commercial product offerings, and support sales with quoting and booking requests to ensure the customer experience from pre-sales to post-sales is exceptional.
You will have strong data entry skills, ability to works in a fast-paced environment and build a close working relationship with Operations resources required to get things done.
Key Responsibilities :
Receive and review incoming customer Purchase Orders and prepare them for accurate order processing working with sales account manager to resolve any inaccuracies.
Prompt and accurate entry and acknowledgement of customer orders in the ERP system (NetSuite) within 48 hours of receipt.
Ability to translate customer order details into desired customer software entitlement experience.
Identify and implement improvements in current workflows and processes that can help improve order processing efficiency.
Create and maintain order processing work instructions with constant focus on identifying opportunities to drive process improvements that positively impact the customer's experience.
Ensure customer's needs and expectations regarding their order are met. Follow through with requests to completion or escalate when appropriate.
Supports data integrity in Salesforce and NetSuite
Cross train with team and other departments to provide backup support for these functions on an as needed basis.
Advanced computer skills, including a proficiency in MS Office, Salesforce, NetSuite or similar platforms strongly preferred, as is previous sales order processing experience using an ERP system
You will partner closely with departments across the organization to understand their business requirements and use cases to define solutions to be implemented on NetSuite.
Troubleshoot issues within our ERP and work collaboratively to prepare our system for product launches, CRM usage, financial tracking, and workflows.
In This Role, You will...
Have a general understanding of software licensing models and entitlements
Be the primary contact for submission of customer purchase orders, and ensuring orders are processed in NetSuite with the expected customer experience
Have meticulous attention to detail and ability to research and resolve moderately complex issues
Provides occasional customer service support including providing tracking information, acknowledgments, and order status updates
Desire to take ownership of special projects and implementations
What you bring to the team
Experience with Order processing, financial operations, and accounting functions within NetSuite.
Ability to support time sensitive technical projects.
Ability to provide recommendations and enhancement suggestions for our Order Processing processes based off business needs.
Ability to create and maintain work instruction documents.
Ability to communicate and collaborate cross functionally with various stakeholders within the organization.
Intermediate knowledge and use of NetSuite, Microsoft Teams, Microsoft Office Products
Bonus Points :
NetSuite certification
Last updated : 2024-04-22
Full Time
$93k-125k (estimate)
04/24/2024
07/22/2024
The job skills required for Sales administrator include CRM, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales administrator positions, which can be used as a reference in future career path planning. As a Sales administrator, it can be promoted into senior positions as a Sales Manager - Medicare Products that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales administrator. You can explore the career advancement for a Sales administrator below and select your interested title to get hiring information.
If you are interested in becoming a Sales Administrator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Administrator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Sales Administrator job description and responsibilities
Sales administrators receive and process sale orders online or via phone and email. They develop sales of products and services by coordinating sales negotiations.
02/09/2022: Sarasota, FL
Sales administrators enter details of the order on a computer system and forward the order to the production or dispatch department, asking for confirmation of stock availability or delivery dates.
02/04/2022: Fayetteville, NC
They might also pass any technical queries from sales representatives or customers to the appropriate departments.
04/04/2022: Lompoc, CA
Sales administrators provide clerical, bookkeeping and research services to their organizations, allowing salespeople to concentrate on the work of prospecting, serving current clients and making new sales.
01/31/2022: Daytona Beach, FL
The administrator needs to ensure that the appropriate prices are applied to services on opportunities for this partner.
03/13/2022: New Bedford, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Sales Administrator jobs
Applicants should build team unity even outside the office.
03/15/2022: Cedar Falls, IA
Everyone must follow lead qualification requirements.
04/02/2022: Petersburg, VA
Consider how to prioritize leads and distribute them.
04/06/2022: Columbia, SC
Establish Noticeable Performance Goals.
03/23/2022: Alamogordo, NM
Candidates must know that this role needs to make a positive connection with customers to secure purchases.
04/17/2022: Lima, OH
Step 3: View the best colleges and universities for Sales Administrator.